Sale terms

Introduction

These general conditions of sale govern the sale of products marketed by www.unicabeautystore.ch. All contracts for the purchase of products concluded, through the website www.unicabeautystore.ch and according to the procedures indicated therein, between the seller and the customer, will be governed by these General Conditions.

1. Corporate and ownership data

1.a) The website www.unicabeautystore.ch is managed by Unica Beauty Store di Conti Agnes, with headquarters in Via Zurigo 1, 6900 Lugano, CHE-496.518.926.

1.b) In this contract, the www.unicabeautystore.ch site will be referred to as the “Site”, while Unica Beauty Store company will be referred to as the “Company”.

2. Acceptance of the General Conditions

2.a) The contract stipulated between the Company and the Customer must be considered concluded with the acceptance, even if only partial, of the order by the Company, which reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general and payment conditions transcribed below.

2.b) Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.

3. Method of purchase

3.a) The Customer can only purchase the products present in the Company's electronic catalog at the time the order is forwarded and which can be viewed at the address (URL) www.unicabeautystore.ch, as described in the relative information sheets.

3.b) All descriptions and images of the products visible on the Site are accurate and up-to-date. Images may differ slightly from the product in colour, shape and size due to monitor settings.

3.c) Correct receipt of the order is confirmed by the Company by means of an e-mail reply, sent to the e-mail address communicated by the Customer. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.

3.d) In the event of non-acceptance of the order, the Company undertakes to promptly notify the Customer, in the same manner.

3.e) All prices on the site are to be understood as prices to the public, inclusive of VAT. The Company reserves the right to change prices at any time, without notice.

3.f) The Customer will be informed of any products ordered but not in stock, which will be delivered with a slight delay (7-10 working days).

4. Terms of payment

4.a) The prices indicated on the Site are expressed in Swiss Francs and include VAT.

4.b) The Company accepts payments in the following ways:

• Bank transfer to the coordinates sent during the order. The customer's name and surname together with the purchase order number must always appear in the reason for the transfer, as indicated on the video after the purchase process is completed, and/or as indicated in the subsequent order confirmation email.
• CCredit card (Visa, Mastercard, American Express, Post Finance) through the Stripe payment platform (www.stripe.com), which meets the most stringent security requirements in the industry and is certified as a PCI compliant service provider, level 1.
• PayPal

4.c) In the event that the Customer is late in paying the agreed sum, the Company will solicit its execution. If the amount due is not paid within 5 working days of receiving the order, the Company reserves the right to consider the purchase order null and void, making the goods covered by the same available again for purchase by third parties.

5. Shipments

5.a) The Company undertakes to send the products purchased on the Site as quickly as possible, usually within 2 working days of confirmation of payment. The Company cannot define with absolute certainty the day of delivery of the product.

5.b) The shipping address is the one indicated by the customer when placing the order, unless otherwise agreed in writing between the parties. In no case will shipments be made to PO boxes, mail boxes and the like. For the collection of each shipment, the signature of an adult is required.

5.c) With the delivery of the goods to the carrier, the risk of loss of the thing passes to the customer. The customer, in order to safeguard his rights, must check that the goods, upon acceptance of the shipment, are intact and received in its entirety. In the event of transport damage or externally recognizable differences in quantities, the customer must submit a precise and detailed reservation to the carrier. Transport damage or differences in quantities that are not externally recognizable must be reported to Unica Beauty Store (tel: 091 921 10 24 or e-mail: shop@unicabeautystore.ch) without delay or at the latest within five days. Unconditional acceptance (in the case of transport damage or externally recognizable differences in quantities) or the expiry of the five-day period (in the case of transport damage or externally recognizable differences in quantities) voids the right against the carrier.

5.d) Shipping and delivery costs, except in cases in which they are free, are charged to the customer and are explicitly highlighted before placing the order.

5.e) No compensation can be charged or requested from the Company in the event of a delay in fulfilling the order or in delivering the goods covered by the contract. The Customer cannot refuse to receive the shipment except in the case of tampering, alteration or for suspicion of damage to the contents caused by an evident alteration of the package, in which cases he will be asked to reject it.

5.f) Shipping is only possible to Switzerland.

6. Return of products

6.a) Unica Beauty Store guarantees the Customer a voluntary right of return within a period of 14 days from the first delivery or collection of the goods. Your right to return is subject to the condition that the goods are undamaged, show no signs of use and are returned in their entirety (including all accessories and other product documentation).

6.b) The return must take place in a single shipment and never in separate shipments under penalty of forfeiture of the right itself.

6.c) The goods being returned travel at the risk and expense of the Customer, who is therefore requested to agree via email or telephone with the Company on the choice of the most suitable means of delivery for the case. The return shipping costs are entirely borne by the customer who intends to exercise the right of withdrawal, except in the case of an error on the part of the Company or defects attributable to a defect in the material or production, in which case they will be at his load.

6.d) The package, including the original invoice of the purchase made, must be properly sealed and sent to the address indicated as sender on the incoming shipment, i.e.: Unica Beauty Store di Conti Agnes, Via Zurigo 1, 6900 Lugano.

6.e) In the event of an error on the part of the Company or defects attributable to a material or production defect, the products may be replaced or the Customer may decide to obtain a refund of the amount paid, which will be paid by the Company into the bank account or postal address of the buyer within 14 working days of acceptance of the return.

7. Final provisions

7.a) Swiss substantive law is exclusively applicable.

7.b) In the event of disputes, the exclusive place of jurisdiction for both parties is Lugano (Canton Ticino).